Originally Posted by lqdnitin
I know/deduce this as the HPN flight was not listed on the Departure terminal monitors adjacent to the arriving gate. I probably de-planed within 3 min (TED; standard award = E+). Surely the monitors are not updated to the nanosecond. If not 15 min, then 12.
I'm quite certain that Song doesn't close the door at schedule departure time. All airlines close the door 10 minutes prior to scheduled departure and tell you that if you fail to present yourself at the gate, ready to board 20 minutes before departure, you are subject to losing your seat and will not be compensated if they give your seat away or depart without you. Only on
Airline do people think that the door closes at scheduled departure time.
Again, you missed your flight about 20 minutes after your LAS flight failed to depart on time. It wasn't UX's fault and there's nothing they could do for you. Customer Service should have been able to help you with overnight accommodations, and you were wronged there and there only. In the future, your best bet is to hit customer service in the mainline terminal because the UX customer service agents screwed up.
My travel in 2006 will probably be similar to 2005: spend miles on UA, spend $$$ on Song nonstops.
Didn't I just see on Frontline that Song is history?
Indeed:
http://www.msnbc.msn.com/id/9849149/from/RL.3/