Originally Posted by lqdnitin
IAD. Both at the UX gate and customer service. Do not know if the Terminal G CS counter is UA or UX. There was a long line of people mis-connected. We were not the only ones.
The more I think about it, IAD is like stepping back in time. And that is not a good thing.
In that case, you are right, they were supposed to give you a hotel and food overnight and put you on the next flight to HPN in the morning. My apologies.