Originally Posted by lqdnitin
No hotel was offered even after asking/demanding (goons at UX: "not our fault"), so it was spend $100-200 out of pocket and arrive late for work, or spend for ground transportation and sleep in my own bed. Obviously the latter is better.
It wasn't UX's fault; they operated an on-time flight. UA Customer Service at IAD should have offered you a hotel for stranding you at a connection point and gotten you out on the am flight. If you accepted or requested a trip to LGA instead then they fulfilled their end of the bargain.
Did you demand a hotel at IAD or at LGA? If at IAD, did you make this demand at the UX gate or at the customer service counter?