as part of your research. I got a very nice deal at the New Otani through an online service, the rate was most assuredly not available on the Otani website itself. However, when I saw a hotel listed with a special price on E/T service I would then go to the hotel itself to see if it matched or beat the E/T price. It is so bloody complicated getting a hotel these days, their yield management programs are as sophisticated as the airlines!