Originally Posted by lqdnitin

Basic facts:

LAS-IAD-HPN

LAS-IAD departs late: “Schedule change due to Customer Service”. FLIFO says 31 min late, actual pull-back closer to 40 min late.

Scheduled IAD connection time is 41 min

Arrive IAD 28 min late

When running from terminal C to G, no mention of the HPN flight on any monitor, and see the Saab 340’s props already spinning. We arrive at the gate PRIOR to the scheduled departure time. Told flight is already gone, go to customer service to leave in the morning. Cannot get enough of those IAD UX agents.

IAD-HPN left at least 15min EARLY. It was also the last HPN flight.

We got on a IAD-LGA which was running late.

LGA is a zoo and not the environment we wanted at the end of our vacation, which was the whole reason we chose HPN in the first place. No cabs or car services available at 12.30am and only one rental company had cars. End up driving a rental to HPN to do an after-hours return and retrieve my car. Out-of-pocket $100 (rental, gas, toll).

What galls me is UX’s disregard of people’s time. Do they not monitor connecting passengers? Why leave so early when they know (or should know) where confirmed passengers are (arriving from another flight). It is totally unacceptable to force my wife and I to overnight for their convenience. I arrived home at 3am vs. midnight and am out $100.

Taking a different flight out of LAS would not have worked. Connecting in DEN would only get me to LGA, and there was no late evening ORD-HPN.

What compensation would you expect? Thanks.