Originally Posted by 925
I feel your pain times five. I am going thru the same run-around with Delta. I started 12/8, and am still waiting, though I think I have finally given them the last scrap of info they want. Their first response was a letter dated 12/13, but received 12/27 by US mail. They won't email. They won't phone. They do things their way or not at all. And they march to the beat of their own drum...
At least you get some sort of response. I get nothing again and again, and I am really a patient guy sometimes. I guess I should have a better attitude around Christmas, and give UA a break
I would think they would more than welcome someone WANTING to use their airline, or maybe they think they have enough customers.
I need to book my 1/5 Shanghai trip, maybe I'll use them anyway, and put a refundable ticket on their books.