Originally Posted by Life_Platinum
AA has hired a large number of full time (yes, full time) employees at DEL. I suspect that any problems with their staff will be sorted out long before you depart. I would not have concerns about non-AA employees giving subpar service, as I suspect that the one non-AA person we saw was providing temporary oversight.
The AA employees at DEL that I came across both in Nov and last week were untrained and looked disinterested. There was 2 supervisors who seemed to know what they were doing and they had worked for AA in the US and had moved back to India.
There is a slew of non AA employees for baggage screening and they are plain terrible. But that isnt an AA problem and is more of problem with DEL.