Originally Posted by SML
I apologize to inform you that our program does not currently have an aspect that rewards members for nights spent at our competitors.
This line really says it all, though I'm not sure why an apology is needed.
What troubles me about Marriott is that this is in fact a lie. I received the same answer as OP (in my case, rejected for a measly silver!) but other FTers have received comp'd MR Gold and Silver. It is one thing to be consistent in matching status (or not, as the case may be), or to offer a standardized challenge as AA does; it is another to treat customers inequitably depending on the whims of the CSR or the phases of the moon. Inconsistency does not generate goodwill - more likely the opposite.
