Is that what we have all become? Is CO now using compensation as a means of dealing with lapses in service (rather than strive to improve service)? I wrote CO an email about 6 weeks ago regarding a negative experience which I have previously reported here - nowhere in that email did I demand or infer a need for compensation.

I wrote a very detailed description . This is the reply I got today(in its entirety)

Thank you again for taking time to let us know about your recent experience with Continental Airlines.

3500 bonus miles have been added to the OnePass account, XY123456

I was not addressed by name, nobody signed the email, there was no apology or regret of any sort, there was no bid to explain why the incident occured, indeed I do not even know that they looked into the incident. Rather they think the answer is to throw a few miles. Is CO losing it? What happened to the exemplary customer service of before? Do they think throwing miles at users is the way to deal with their increasingly poor customer service? CO is really sliding.

I have a good mind of writing someone higher up to reject the miles and ask if they can be courteous enough to at least reply my letter.