This is a sure way for the message to not be seen by anyone in the executive ranks. Customer service reps and their managers are usually the only ones who respond to nwa.com e-mail.

I've recently sent a couple letters out to the executives, via their Lone Oak Parkway address, and haven't gotten any responses. They may be swamped with mail these days, or maybe they have a "DJMeatBall is a wierdo" circular file.