I can do you one better:
AA Flight 91 from LHR to ORD a couple of weeks ago. Very hard landing--flight attendant said it was the worst she'd ever had on that type of plane. Cargo door gets jammed (may not have been related to the hard landing, but we assumed it was). They had no idea when they'd be able to open it. Customer service person from AA decides to not only make up AA policies, but to completely fabricate US laws. We're stuck in that customs DMZ between passport control and customs for nearly 3 hours with no idea when we'd be able to leave. In that time, she tells us:
1: We couldn't leave. If we leave we will "never" get our bags back. An hour later she concocted a rule that one person from each family could stay and one could leave, "so long as they have the same last name." I can see the theory that the last name should match the bag last name, but they did not check to see whether your bag tag matched your name, as they never do.
2: people with connecting flights were released 20 minutes in advance of their flight departure and told to "make a run for it" and AA would deliver their bags to their homes. When we asked why AA was making a distinction between people travelling on and those in Chicago, she had no explanation except to tell us that if we left, they would not hold our bags at O'Hare and let us pick them up the next morning or deliver them to us--if we left the premises we forfeited our bags. Where do suppose that is in the CSR handbook?
3: It might take until 8:00 a.m. the next morning until the full mechanics team gets in. (Flight landed at 7:00 p.m.)
4: There were a number of elderly people and small children on the flight. She told us it was "illegal" for AA to try to bring bottles of water or any snacks to us. Another person on the plane had a similar thing happen 6 months earlier when they did bring snacks and water. He said he saw no one being arrested.
5: A number of people had family waiting in the parking lot or at home. If you called AA, you were told the flight landed on time, so they'd have no idea what was going on. And, if it did take until 8 the next morning, they wouldn't know to go home/go to bed. We asked if we could use cell phones (an exception to the general rule due to the circumstances). The AA person said that if we did we would be "thrown in a jail cell for 3 days before they have to let you see a lawyer and all your bags will be confiscated and destroyed." That is not even close to what the law allows in such a circumstance, and when I went and asked the police officers whether we could use cell phones, the response was "of course"--they even let people leave the area to walk to a window to get a signal and then come back in. One police officer even told me "this is American screwing with you. It's total BS."
6: I specifically asked the CSR whether AA knew what was going on. She said they did. I called the platinum desk--AA had no clue and said they showed everything was done and fine with the flight. Within 10 minutes of my calling the platinum desk, 3 supervisors came down. Still no water, no apology, nothing, just supervisors saying "we care about you." Not enough to get a chair for an elderly woman who was having trouble and was having to sit on the baggage carousel railing. Miraculously, though, within 45 minutes of my calling the plat desk the door was open, giving the impression that perhaps it became more of a priority (they powered the plane down and up or something) once AA (outside of ORD) knew what was going on.
7: the best part--the CSR kept saying, "FYI: We still can't get the door open." "FYI: it might be until 8 tomorrow morning." FYIs with no apologies aren't the best way to handle an angry mob.

I still haven't sent a letter to AA about this, but as we did not receive any apology, any miles, or anything, I'm planning to. They at least need to retrain that particular CSR to not create US laws and AA rules out of thin air.