[QUOTE=acysb87]
Originally Posted by IluvSQ
First call to India - agent suggests that I elimate my cookies, and start
over.
Second call to India - agent suggests I exit browser, and start over.
Third call to India - agent suggests a reboot.
Fourth call to India - speak to supervisor -
...QUOTE]
Sounds familiar
They really need to address their website tech support. I'm sure it handles the 80% of calls that are lost passwords, first time users, etc. But they seem utterly incapable of quickly identifying when the problem is at their end and "booting it upstairs" in a timely fashion.
I've received the exact same advice as above a couple of times - once it turned out my cc company's fraud detection software had kicked in and was refusing online transactions. Reservations eventually sorted that out for me. Recently I was unable to buy a flight pass for Mrs Tax Dude and it took 3 calls to India before they fixed it. Other times I've just given up and phone reservations to do things manually.
Last weekend, an AC reservations guy and I spent 1/2 hour venting at each other about their web tech support. They're pretty frustrated too.