On a Rapidair flight pass, I have used 19/20 credits.
I just went to book the last flight for later this week, and was intending
to purchase a new one to use for the return.

When I went to my flight pass, it showed " Name of Pass - NULL"
and available credits as " N/A". It will not allow me in to view previous
bookings.

First call to India - agent suggests that I elimate my cookies, and start
over.

Second call to India - agent suggests I exit browser, and start over.

Third call to India - agent suggests a reboot.

Fourth call to India - speak to supervisor - he tells me all 20 credits
have been used ( They have NOT, at least, not by me). But he cannot
tell me why I cannot get into the pass to view past bookings.

This has now been escalated to " Montreal", who are supposed to call me
back within 3 hours.

two weeks ago, when I made my last bookings, there were definitely
3 credits left. I used 2, should be one left.

Any suggestions? Should I get the SE desk involved?