I've had great luck in CLT. I was working on a situation w/ Consumer Affairs and didn't receive any response, despite two letters in a 2 month period.

The other day I realized that I connected with a supervisor in CLT that really assisted me when they otherwise didn't need to. I sent the draft to him and within 4hrs, he responded back saying that he forwarded my situation on to an individual he used to work with. He and his colleague immediately addressed my concern and came through!

I go out of my way to positively recognize individuals in CLT for their outstanding customer service. If only they could mimic this type of service in PHL, all our problems would be solved.

-GH