FlyerTalk Forums - View Single Post - $15 fee at airport for voucher???
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Old Dec 15, 2005, 3:32 pm
  #4  
tismfu
 
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,716
This is one thing that really 'grinds my gears' about AA. You do them a favor by altering your travel plans because they overbooked the flight, and sure, you get a voucher, but unless there's some incentive they're not going to knock anyone off the flight. Then they decide to charge you $8-15 depending on how you use the voucher because they haven't made a way to use vouchers on their website.

In my opinion, if they can't find a way to make vouchers usable on aa.com they shouldn't penalize their customers for doing them a favor.

If AA would fix this along with returning to show fares including taxes up front (at least make it an option!) I'd be a happy man. It's the little things, I guess...
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