Where'd you get the free RT idea from?

They need to pay for incidental items if he's away from home, and a percentage of replacement clothing (the theory being that he'll get to keep the clothing after use). That's really all that he's entitled to unless it's a total loss and they can't find the stuff.

As far as getting other compensation, I would call or write Customer Care after the issue is closed. That's because the case gets worse with every day that passes, so you don't want to write about a 3-day delay when it may be longer, and you could score more compensation.