Originally Posted by AA2070
My carryon bag was selected for ETD testing at DFW last week. The screener opened it, removed some items, wanded them and the bag, and then placed them back into the bag. Unfortunately, the screener repacked my bag such that the metal prong on a power cord was pointing right into the screen of my Treo 600. This was only in my bag to go through the WTMD - as the sign says to do. When I removed my phone after boarding the airplane, I noticed that the screen had cracked, and the half under the crack was permanently blue and unreadable. I had to purchase a new Treo 650 (the 600 isn't sold anymore) to the tune of $548. My question is not whether the TSA is liable - of course they are - it is whether they will own up to it when I submit my claim forms. Does anyone have experience with this?
I would say file the claim, but set your expectations for repayment in the cellar.
The problem is, there is no tangible proof that they broke it. There are too many arguments (you could have dropped the bag, it could have happened prior to screening) that go against you. There is no way videotape could have caught this, either.