A spokesman for Servisair/Globeground said: "It is common practice with the majority of airlines to impose a baggage maximum weight limit and Servisair/Globeground, as handling agent, has to ensure that it conforms with all customer airline requirements."
Servisair/Globeground have to operate FR's policies as part of their contract. If their staff aren't playing by the rules, it is Servisair/Globeground which gets the pressure from FR - so naturally Servisair/Globeground are ordering their staff to stick to FR's rules. Am I the only one who can't see the "bullying" here?