FUSA sucks. I called and protested a double charge, the CSR took all my information and indicated that it would be investigated. I routinely note the name of the CSR that I spoke with along with the date and time. Nothing was done so I called back and was informed that I should have submitted a written request. I did so immediately and received a reply that it was past the 60 day period. I argued that the first CSR should have informed me of that requirement but to no avail. I was finally able to track down someone at the vendor and after submitting documentation, they issued a credit.