Originally Posted by gjmv

Hi cfisher and Falco,

Thanks for your comments but the class item is not really the problem. I agree that there might be some wording deep down inthe site to this extent, so I have paid the difference.

The problem is that KLM promised that there was availability in Y, so I paid for the class upgrade but after having paid, FB says there's no availability. They just overpromised thing to make me pay this extra money and now, both KLM and FB are pointing at each other, and both do not want to let me talk to a manager.

It's just bad customer service that not one person takes ownership of this relatively small issue. The only way to complain to klm.com is this form on the website. My concern with faxing is the same that it's not one person but I'll try.

Thanks,
Guido