Hello fellow flyertalkers,

The following vacancy has been posted on other websites, but I thought I would share this opportunity with you as well. If you are interested in the opportunity and meet the minimum qualifications, please PM me with a little more about you and your qualifications, and we'll take it from there. Thanks. -snorkmaster

Wayne County Airport Authority (Detroit, MI)
Strategic Planning and Performance Analyst
Pay range: $49,621 - $73,429.

Description of Major Job Duties

The Strategic Planning and Performance Analyst works under the direct supervision of the Division Director and is responsible for assisting with the planning and implementation of the Airport Authority’s strategic planning, benchmarking, and process improvement activities; assisting with the development and implementation of the Airport Authority’s customer satisfaction monitoring and improvement program; and facilitating the effective and efficient administration of the Division. Specific duties include:

Conduct research, data collection, and analysis in support of the Airport Authority’s strategic planning, benchmarking, and process improvement activities;

Develop training materials, instructions, and templates for the above activities;

Analyze strengths and weaknesses of management reporting tools and develop recommendations to increase organizational efficiency and effectiveness;

Develop and manage process for identifying, monitoring, and resolving customer satisfaction issues;

Conduct traveler, tenant, and vendor surveys, and collect and analyze results;

Identify customer satisfaction improvement opportunities (through analysis of survey results, first hand observations, and internally generated feedback), and collaborate with key stakeholders to develop improvement strategies;

Contribute to planning sessions with Divisional representatives and other stakeholders;

Prepare periodic reports on Division’s activities;

Develop and maintain timeline for Division’s projects;

Perform other special projects as assigned by the Division Director.


Knowledge, Skills and Abilities

Knowledge of the principles and practices of performance measurement, benchmarking, management and organization, and/or strategic planning;

Able to develop and implement research methodologies, and, complete
studies involving complex operational and financial data, systems, and procedures;

Able to formulate logical conclusions, make recommendations with appropriate justification, and develop/implement work plans;

Able to speak and write clearly and concisely in order to effectively express ideas and communicate information to a variety of individuals and groups;

Able to prepare clear, concise and well-organized reports, memos, and correspondence;

Able to prioritize and organize multiple assignments and projects;

Able to coordinate work and functions with other departments and divisions;

Able to facilitate attainment of established goals and initiatives;

Computer skills, including ability to independently utilize e-mail, Microsoft Word, Excel, PowerPoint, and the Internet.


Qualifications

A Bachelor’s Degree from an accredited four year college or university with a major in Public Administration, Public Policy, Business Administration, or a closely related field; AND

At least three (3) years full-time experience which must include experience in both areas listed below:

--Performance measurement, benchmarking, process engineering, or strategic planning; AND
--Financial/fiscal analysis, or policy analysis

A valid State of Michigan driver’s license and a safe, acceptable driving record.

Note: A Master’s Degree in Public Administration, Public Policy, Business Administration, or a closely related field may be substituted for one (1) year of full-time experience.