Originally Posted by ExtonUS
I would wait until after customer service denied compensation before getting too wound up. The agent rebooking at the airport should have offered compensation, but mistakes happen...especially with busy/understaffed agents. I doubt it was a conspiracy to screw the newbie.
I think the GA was just trying to see what he/she could get away with (not necessarily to help UA's bottom line, but save himself/herself the paperwork). In most cases, passengers just accept their "fate" not fight for compensation because they don't even know what they are entitled to.
LAX