Originally Posted by SchmutzigMSP
Even the best GAs won't notice that you're elite, even with a glance at your BP. How do you get them to honor it? Flash your card when being rebooked/overnighted?
DL apparently does not honor NW Gold Elite for hotel rooms, as I was delayed out of ORD to CVG due to weather/ATC restrictions and missed my connection from CVG. They happily gave me a 50% off coupon at some off brand hotel which would have cost me $50 or more out of pocket.
The only time I've been given hotel accomodations (not for weather reasons), the same person (outsourced NW/KLM ticket agent in ATL) was also rebooking us. He was certainly aware of our elite status (not that it mattered under the circumstances).
I would imagine that in any situation where you are receiving a hotel room, they are also rebooking you and would be looking at your record.
I haven't heard of DL ever giving anyone hotels rooms for weather & traffic problems.
Mike in Mpls.
Apologist at Large