So you have given CX CSAs some tips on how to do their jobs properly. CX has already written to you to say that they will pass the info to the appropriate people.

What exactly are you expecting? A formal letter to say that your ideas are good and that they will take your ideas into consideration? And then what? Unfortunately no airline will actually admit that.. it would cause some problems.

They *may* take your suggestion, but then again, your letter may just end up in the bin. You wrote in , as many people have done so to say this and that. They thanked you for your letter. I am sure it is going to the appropriate departments.

CX receives hundreds of letters a day. Some good, some not that hot.. so they have to weave through them slowly one by one. It'll depend if CX deems your letter as having a high priority or not.