Originally Posted by Pickles
Just curious, how did their overbooking procedures "not work"? I've found CX's overbooking procedures to be the gold standard in the industry. CX will start rolling cabins the night before, avoiding pitched battles at the gate. Showing up and requesting an op-up isn't going to do it most times.
Tried checking in at CX's "non check baggage" counters 2.5hrs pre-flight at HK. CX obviously thought this a good source of offloading their overbooked flight since no checked baggage to worry about and this was a single leg trip to TPE - let connecting pax go onto overbooked flight. This stuff happens and I was happy to oblige.
BUT, with 2 CSEs only and each handling a diff pax to be rebooked (my rebooking took about 10mins to achieve) the queue became overly long behind us. CX should have had one dedicated CSE to handle this and allow the others using this "quick check" facility to keep rolling through.
Oh, and getting to the other airline's counter - CX had kindly rebooked me onto an oversold flight. The other airline were none too impressed with CX.
BD