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Old Dec 4, 2005 | 8:26 pm
  #3  
inlanikai
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Join Date: Dec 2002
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Originally Posted by BD1959
What is the usual response times where Customers are genuinely attempting to help CX improve their product?

BD
A year ago I wrote a suggestion/observation to CX from onboard on of their flights using the "official" feedback form the FA gave me. It took them 3 months to respond.
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