Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,866
Just curious, how did their overbooking procedures "not work"? I've found CX's overbooking procedures to be the gold standard in the industry. CX will start rolling cabins the night before, avoiding pitched battles at the gate. Showing up and requesting an op-up isn't going to do it most times.