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Thread: Do you wait until AFTER annual fee charges?
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Old Dec 3, 2005 | 2:49 pm
  #8  
USAFAN
 
Join Date: May 2000
Location: Naples, Florida
Posts: 7,419
Originally Posted by Dudemon
I have had dozens of Chase/Bank One cards and they have always refunded the annual fee when closing the account. The goes for Citi AA MC and the US Bank WP Visa.

I have never been told no. Most of the time they remove the fee without me asking. A few times I have had to ask. Twice, with Chase, I have even paid it and they sent me a check for the return.
Not for me. Here is the e-mail:

Dear USAFAN:

As your credit card company, we value your business and want you to be completely satisfied with your credit card account.

We are replying to your inquiry concerning your account. Please be advised that we would be unable to refund the $65.00 annual membership fee billed to your account in the event that your account were closed. Our records indicate that, based on the activity on your account following the billing of the annual fee on July 1, 2005, the account earned reward miles.

If further questions should arise regarding the information above, please call me at the number below or email me directly at [email protected]. If you have concerns regarding any other issue, please contact Cardmember Services at 800-436-7939.

Sincerely,

Jean-Claude Ndongo
Quality Customer Care Specialist
Monday-Friday 9am-5pm EST
Ph: 800-475-3360 ext.67478
Fax: 614-776-7597
Doc 2292162880
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