Originally Posted by Land-of-Miles
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Sorry, but this sounds like getting angry for the sake of getting angry.
Originally Posted by simon_n10
I was told on Sunday by an girl in Newcastle that fares are still taking 2 weeks or more to reply. She has 2 enquiries outstanding for over 2 weeks.
I think she's getting a bit carried away with herself. Current target is a response within 48hrs and this (so far) is being adhered to - although I can imagine an ex-TIP booking being passed around like a hot potato for weeks on end by our Fares nerds.
Originally Posted by fbgdavidson
Well this is Fares Dept in the US so maybe a little faster, both agents on separate calls I spoke to said Saturday. I expressed the fact I had to book travel arrangements at both end so would appreciate a swift response and the guy seemed fairly receptive.
I'm kicking myself because I first called on Tuesday and girl was willing to do it there and then for me
Please try again. Just ask whoever answers the phone to delete both the IAD-LHR & LHR-IAD segments from the booking, and then rebook the segments from normal availability again and simply re-price. This is a minor, squiggly little workaround that sometimes you need to rebook all sectors before the damn system will quote again. You may be looking at a price difference of about $300, unfortunately. And remember to get a US address for your EC account if you want to do MFU.