Originally Posted by Bukhara
He hasn't been told that. He's only been told that the revalidation will not be processed immediately. If he had said I'd like to travel on the flight to DME in 4 hours, we would NOT say "I'm sorry sir. You must wait for 3 days." You may like to brag about the shortcomings of BA and how you all know the miraculous/common sense soultions, but this is certainly one scenario that would not arise.
I'm just at a loss as to how the OP has been so inconvenienced. If the agent who he had spoken to had said "I've revalidated your ticket for you sir" the OP would have had no way of knowing this was the case or not.
Still, I'm not sure what adverse effect this has whole scenario has had on your plans.
You and presumably your employer just don't get it do you, so let me try and spell it out for you.
If I pay ££££'s for a ticket I expect to change it at will, immediately
If I can't change it immediately (whether I need to or not) it makes me suspicious of whether I will be able to make such changes when I really need to.
End result:-
1. Best case, I book via an agent I trust (which is like trying to find rocking horse dung)
2. Worst case, I book with another carrier.
In either case 1. or 2. just how do BA gain exactly? You might think your customers are idiots (a belief apparently shared by your employer if my recent experience is anything to go by). I do not see how expressing this belief helps either you or BA.