I am usually very and sometimes quite and I love to too.

The thing is I know it can be done in a matter of seconds. I have stood over my TA at AMEX and waited for him to re-issue e-tix in the past. Also changed a booking recently and the BA lady at the desk in DME revalidated my e-ticket in front of me. Took 10 seconds if I call.

It seems very inefficient to send it off somwhere (which probably takes as long as doing the work herself), to have someone else open it, read the notes, and do the work. May be someone needs a Time and Motion Study.

The reason I booked this at ba.com and not with my TA was that I expected to have to make changes, and assumed I could do it easier online, rather than call my TA several times. Big mistake. I forgot that ba.com doesn't let you do basic things, like change a fully flexible J-class ticket, which you have booked at ba.com.

Anyway, last smile of the night