I was a passenger in a minibus a group of us had hired from Hertz in the UK. The driver managed to mangle a hub cap a bit and get a small dent in the panel next to the wheel. The driver admitted the damage when returning the minibus. The full £1500 excess was immediately charged to their debit card that they paid with. Subsequently after the damage was assessed they charged £120ish for the damage and refunded the rest of the excess. What we wanted to know is if the Hertz office ever had the damage repaired of if they just pocket the money. The dent was much smaller than several that there were when we picked up the minibus.