When I traveled to DFW weeks ago, I rented from a very little rental company in the terminal. I don't have a habit of inspecting scraches and dings of a rental car at pick-up. Only did so when I just started traveling. And I am not a person who would stick my eye balls on the car (not even my own car) to find a little ding.

When I returned the car, however, the rental company staff found a little tiny ding on the front bumper. So small, I couldn't even see it at first when he pointed to me. I had to walk so close to the car and stood at certain direction so there is enough light in the garage to reflect that ding.

I replied to the staff flatly, the din wasn't caused by me. I only rented the car for a few hours, I was very sure that I didn't bump into anything and it was very unlikely someone had bumped into that car, either. It caused me a lot of time to talk with that very serious rental car staff. He went to check the paperwork of the car. He wanted me to sign some paper which said the car was perfect when I picked it up and it is me who refused to admit the cause of damage. I refused to sign and I was very mad.

I asked to talk to the manager who went to checked the car and couldn't see the din untill very close. I think he knew it well that his staff was clearly over-reacted. But he didn't apologize and said it is only reasonable for rental car company to do so and so. However, he would let me go this time.