Originally posted by UAL Traveler:
cigarman opines
I find a certain airline seems to have a high percentage of these elitists. Currently they have posts about linen service slackers and missing godiva chocolates... say hello to UA flyers...
OK, granted that the table linen and the chocolates issues show UA's massive disregard for supplying the basic necessities of onboard life, but please, lets put this in perspective. Or have you forgotten about 1000's of posts that thoroughly castigated UA when they committed that most egregious of all sins, and engaged in what can be described by nothing short than medieval barbarism when the plastic salt shakers were replaced by PAPER TUBES!!!
OK, now the record is straight. I will shift topic a bit and just say that in additional to cultivating empathy, and hoping that the employee is well trained in customer satisfaction, that most elites engage in a rather complex and ritualistic dance that precedes their ultimate encounter with the agents at the airport. By that I am referring to the myriad of strategic and tactical planning that underwrites a positive travel experience. It may involve researching the best opportunities for upgrades, working with customer relations to help secure those upgrades, understanding the situation (weather, load factors, flight arrival/departure delays, etc.) prior to leaving for the airport, and making final adjustments to schedule. When all of the above is, for the most part, well executed, with a small amount of luck the likelihood of feeling the need to moan and groan and throw status around is reduced to near zero.
Oh how I love the fun mocking UA gives me!
Okay here's another word for you UALlover...
Caviar... (running away as I say it)