I, for one, like to think that I'm the most important person in [i]my[i]world. I guess the point to me is that everyone is the hero of their own story to some degree. You get what you can, benefits wise, from these programs, but don't expect someone to give you the world when the plane's full and they've worked a double shift on Thanksgiving weekend. I don't care if you're double-secret-triple-dog platinum with 3MM miles, you're either part of the problem, or part of the solution that makes that person's job easier. Maybe then, you'll get your upgrade

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There's no substitution for a genuine lack of preparation