Originally posted by zrs70:
Great topic.
Everyone has said it, but no one the way I can say it!
While I enjoy the perks of status, I cringe whenever I hear, "I'm gold elite and I desserve blah blah blah."
Guess what???? The agent looking at your record KNOWS what status you are.
I, for one, am sick of the word "status." It makes those without it feel like second class citizens.
But that's how the system is created. I mean really, you can't possibly expect great service because of your patronage, just a little less bad service.
It's a commodity business now.