Originally Posted by nfc

Yesterday afternoon, I flew out of ICT. While passing through the security, I was amazed at what I saw.

1. An elderly lady in front of me was having trouble understanding the process. The WTMD guard walked her through the process and, when the passenger required additional screening, was courteous and respectful.

2. Following the elderly lady's secondary. She had trouble getting her shoes and coat back on. One of the TSA team helped her with the shoes and held her coat for her. Pretty impressive to watch.