Yesterday afternoon, I flew out of ICT. While passing through the security, I was amazed at what I saw.

1. An elderly lady in front of me was having trouble understanding the process. The WTMD guard walked her through the process and, when the passenger required additional screening, was courteous and respectful.

2. Following the elderly lady's secondary. She had trouble getting her shoes and coat back on. One of the TSA team helped her with the shoes and held her coat for her. Pretty impressive to watch.

3. At the same time, a group of 4 with severe development disabilities worked their way through security. The TSA officers helped each one of them walk through the detector and were extraordinarily patient.

For the rest of us, the TSA team followed procedures perfectly. Didn't force non-profile shoes off, were patient with pax and, as is the case all too frequently, didn't make up bogus rules.

Since most of what we hear about the TSA is so negative, I just wanted to pass on a positive experience.