Originally posted by pynchonesque:
Something I see every time I'm checking in for a UA flight: the customer in line in front of me begins the conversation with the employee with a gruff statement like "I'm a 1K" and instantly starts demanding rule-bending -- not even a hello. The funny thing about this is that I find that a friendly, self-effacing manner, and a smile, can often get one many more perks than even the highest-level diamond/platinum/whatever cards.
When I am in line behind a self-righteous elite person giving the poor gate agent hell, I grin as I imagine the jerk checking in at St. Peter's desk and finding out he (it always seems to be a "he") has been reassigned elsewhere
