When AwardPlanner receives a travel request that is beyond the 330 days from the return date, it is placed on “hold”. Due to the numerous requests that are received each day, we can in no way begin each request on the exact date that the seats are supposed to be released by the airlines.
We DO BEGIN requests 330 days from the return date, so we are then able to book an entire round trip itinerary, rather than in segments. We have been providing the service for many successful years and use the process that is most efficient for both us and the client.
The routing that was originally requested (IAH-LAS-KOA-IAH) was not the routing that was eventually booked(IAH-SLC-KOA), leaving out what looks like a major stopover.
I am sorry that the service was not up to your expectations, cabolew, but I can assure that this experience is not the norm.