we are entitled to everything offered. after all, they offered it, we accepted. when the marketing effort is not reflected in the end product, yes i get pissy. after all i could have used a competing product that does perform as promised.
stat's i have heard ...
anyone who spends more than 25 nights in a year is gold to hotels.
anyone who spends more than $30,000 a year is gold to airlines.
car rentals, havent heard any stat on this one.
BTW, i like bottled water in the room. the tap water in most hotels is ugly. I usually pick up enough in the lounge to hold me over for my stay.
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f