Originally Posted by johan rebel
Johan (who, as avid readers of the old FD forum will know, has yet to lose a bag in almost 46 years of flying KL. Can't say the same for other airlines, despite flying them less frequently).
Haven't flown KLM for more than 4 years but have only once had my luggage delayed. Other than that - no problems.
Have encountered flight delays, cancellations, and have also had them hold a flight for me.
/E