Due to the excellent reviews of their service on the forum, I decided to use awardplanner to book our honeymoon. Signed up for the service a couple weeks prior to the magic 331 days. Hawaii / Kona is our destination.

When we got to the 331 day threshold I looked online and saw seats available in First so called to see if they were working on it. "Not yet." Waited about another week and see the seats disappearring online. Call and they are still not working on it.

At this point I grab what is available and place it on hold. Another week goes by and still no call from awardplanner. Went ahead and finalized the reservations myself and called to ask for refund of my fee from awardplanner.

Obviously, I can do this myself. I was trying to leverage their experience and also put less stress on myself. Re-learned the lesson that if you want something done.....

Long story short I booked ALON2 at HWV and have first class on Delta iah-salt lake - Kona. Just hope Delta stays in business. I'm CO silver and never flown Delta before.

Anyway, just thought I would vent a little and offer a warning. I know that awarplanner is associated with Randy and this website. Perhaps your success has created a need for more staff.

-Mike.