Here are my details of the broken seat flight:

I paid $2800 ++ for this trip. But as has been stated IF I had paid mile it should be the same. Them miles themselves were paid for.

I reported it to a FA - I had to as they had to manually fix the seat so we could land. In addition for most of the flight the seat back was down a few degrees - slightly better for flying and not nice for eating.

I am a LH *A Gold/Senator and have flown 200,000 this year so I'm not a novice either with flying or B/F or what to expect.
I was "comped" CO Gold and enjoyed the flight in many ways and the President's Club on my many internal flights. I'd consider CO for my USA flights but not like this.


At first I thought the $50 voucher was for the broken IFI on the return flight and the absolutly terrible movie choices they had.

The FA's were alll nice and helpful and I always compliment good service by name as I did on these flights.

Thanks for the name, I have a manager's name from Newark but I'd really like a phone or fax or email number if anyone has it.

I live in JER and mail especially at this time of year can take 2-4 weeks.

Thanks for the help and understanding.