Originally Posted by Shofar
On a 12+ hour flight my B/F seat did not work. Reclined somewhat but no leg rest etc. It would not even return to an upright position.
I have just received the "compensation" offered by CO: a $50 voucher for a CO flight.
This is outrageous and even insulting.
Does anyone have an email to the head of Customer Service or maybe the COO of CO.
I can't believe that CO actually considers this fair compensation on a B/F ticket.
Any help greatly appreciated.
Shofar
Here you go. NOW EVERYONE STOP ARGUING!!!!
Ms. Judy Mensinger Director, Customer Care Continental Airlines, Inc.
3663 North Sam Houston Pkwy, Suite 500
Houston, TX 77032
I once was not satisfied, and to be honest, wanted to test CO to see how far they would go over something stupid. I sent her a letter via FedEx. Got a phone call the next day from a rep. Their generic appology letter I recieved days earlier was now "Mr. Marrone, we would like to offer you a $200 travel voucher." Good luck man.