No wonder why they call them America Worst. Since they are partnered with Continental, did you try giving Continental a try?
I generally don't fly Continental -- got my Preimier status with United and I want to keep that -- but when I fly them, they take care of you. I got one of their customer care packets because of this little incident, and it's got all sorts of goodies on it.
I just wish they had a flight where I could have used the free headset -- got stuck next to a total bubba on my way back. He leans over and says, I ain't never flying this airline no more. I said why and he said, cause the food ain't no good.
I was half tempted to tell him to try AirTran or some super discounter because the food was so good on it.
Originally posted by milesandpoints:
HP (America West) has a policy that they will not give you credit if you are 120'd or 240'd from another Airline. This happened to me when UA had a severely delayed flight our of PHX which would cause me to miss my connection. They put me on HP direct. Got the United Miles I was entitled to, but HP refused to issue credit..