Originally posted by hfly:
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I wrote customer service. They investigated and confirmed this...
A week later I got an e-mail from a manager who stated that I was correct and I would receive $1163 and change on my next cc statement. Great...
New e-mail to DL. They said it sometimes takes two CC statements...
New e-mail, it may take one more statement.
Have you saved these e-mails? You may have last spoken to someone who considers customers "enemies."