Mahalo for the comments. I asked the HA rep to follow-up. She was as helpful as she could be but I was struck by her comment when she said it happens often and there is nothing they could do about it. The website is contradictory; one box says 24 hours....another and an email gave me 2.5 days.

I shall remain consoled however by not being out of town for this and close to a full ice chest.