Originally Posted by maltman1
I got a Hilton Be my guest Cert that basiclly says good for one free night stay. Got this as a freebie from Hilton customer service.
So this has no instructions on how to use. Do I just book at any hilton (Except list on back of Cert) and when it comes time for checkin or bill pay turn it in?
Can I book a sweet one night at a good property and use it?
WE also recieved one, when I used it I was told to book on Hilton.com make a normal reservation and when you get to the hotel give them the certificate.
Look on the back there is a list of properties where it cannot be used.
You receive stay credit and points for the rate. However the bill you receive will show confidential rate , and you have to ask for a bill if you have no other charges as they do not give you one.
I was told not to call the hotel ahead of time, as most are not familar with the certificate and confuse them with other awards. The hotel will probably tell you you do not get points but you do. It is treated as a paid stay.
In response to the person wh asked how did you get one? WE contacted Guest Assistance about a terrible experience we had, the hotel never responded and as a result Guest Assistance issued us a Be My Guest Certificate. I would have preferred to have not experienced the TERRIBLE stay, but the certificate helped us feel Hilton cared.