I stayed at this hotel in September. I was resident on a Sunday and Monday night and I booked a Superior Room for £110 + VAT (Incl Breakfast).
The hotel is a 2 minute walk (if that) from the Docklands Light Railway - Royal Victoria Station. It takes 10 minutes to get into Tower Bridge DLR station so it is convenient. If you like a hotel in a quiet area (as in no shops/nightlife) then this hotel is ideal as it is right beside the river surrounded by apartments, excel centre and new apartment developments. You also get a very good view of the millennium dome and canary wharf.
The only noise is from the planes at London City Airport, this isn't an overly busy airport and it didn't affect me at all however if you are a light sleeper you may wish to take some ear plugs.

We used the DLR to get to the hotel and walked round the corner to reception which is modern but I wouldn't say luxurious.

There was a separate check in area for Priority Club members which was basically a sign hanging above one end of the reception desk together with a clipboard with details of all PC members checking in that day, the idea is you make your mark next to your name and your room card etc are all ready for you in an envelope, credit card pre-authorised etc, so there is no waiting around. I am a platinum member of PC but my details were not on the list which in fact was empty.

The staff at reception were quite efficient and pleasant and gave my room key to me promptly. No mention of an upgrade was made (a benefit of Platinum PC membership) so I asked and was told I had been upgraded to an Executive Room. When I asked the difference I was told it was the same room just on a higher floor (again can’t complain as it does state that is allowed in the terms and conditions also!).

I enquiried if there were any suite available and how much it would cost to upgrade. They told me it would be £50 per night to upgrade to a Junior Suite or £75 to an Executive Suite.

Having read the details of the rooms prior to booking on their website

http://www.londockexcel.crowneplaza....xl/index.shtml

I knew the junior suite was just one large(ish) room so I chose the Executive Suite which was on the fourth floor (they have five in total I believe one on each floor).
The room is located at the far end of the hotel on the corner. As you enter there is a hallway area with wardrobe, safe, iron, etc, door for the bathroom which had a standard size bath tub, separate power shower, sink and vanity unit, molton brown toiletries, all done out in a dark slate and white colour, quite nice looking but not overly big.

The Living room was quite large and looked directly out over a development of a new road (this may be an apartment block by now as I believe Barratt are building there) then you got a clear view of the Millennium Dome and Canary Wharf in the distance together with the river.

The living room and floor to ceiling windows which opened onto a balcony which was ok for standing on but wasn’t wide enough for chairs. The balcony wrapped around the whole suite area.

The living room had a dining table for four people, usual desk area, two leather arm chairs and leather sofa (modern design in green and quite hard not very comfy but looked ok for the room). A filter coffee maker and one bag of coffee (more available free from housekeeping), 21” standard TV, mini bar, fairly good lighting and air conditioning which worked well in the living room area.

The bedroom is at the other end of the hallway so very private if you had people round for drinks, this had a desk area, 21” TV, same style armchair and ottoman as the living room, very large super king sized bed which was actually very comfortable. The bedroom had its own separate balcony this time looking out directly over the river and nearby developments. Again there was air conditioning but it always seemed a little too warm for some reason.

Service in the hotel was standard UK hotel service; I let you decide what that means! We did get everything we wanted in the end!

Room service was ok but the menu was very boring. The restaurant downstairs was quite large and looked nice enough but at the weekend there is no body about so you would be dining on your own!

Breakfast is served in the main restaurant downstairs, usual Crowne Plaza Offerings and service. Don’t order poached eggs they won’t arrive (both mornings), the buffet is not bad but nothing special and only worth having if it is included in your rate.

For the price I paid I feel I got good value £204 a night incl VAT & breakfast for a large (by London standard) executive suite. I wouldn’t however pay their rack rate of £360+ VAT excl breakfast.

Hope this helps you make your mind up.